Terms and Conditions
Terms And Conditions
Terms and Conditions
Last Updated: [29. 09. 2024]
Welcome to Silk Road. These Terms and Conditions govern your access to and use of the Silk Road website, webshop, and related services, which are provided by Neža Banjac, s.p., Zlatek 13A, 1000 Ljubljana, Slovenia (hereinafter referred to as Neža Banjac, s.p.). By accessing or using our website (www.silk-road-health.com) and placing an order, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, without limitation or qualification.
These Terms and Conditions shall apply to all purchases, subscriptions, and interactions made through the Silk Road website and any related services provided therein. We strongly advise that you carefully read these Terms and Conditions before using our services. If you do not agree with any part of these Terms, you must immediately cease using the website and its services.
For further inquiries, please contact us at info@silk-road-health.com.
1. Definitions
For the purpose of these Terms and Conditions, the following definitions shall apply:
Silk Road: Refers to the brand operated by Neža Banjac, s.p., Zlatek 13A, 1000 Ljubljana, Slovenia, which offers food supplements and other health-related products for sale via the website www.silk-road-health.com.
Consumer: A natural person who, in entering into a transaction with Silk Road, is acting for purposes wholly or mainly outside their trade, business, craft, or profession, in accordance with applicable consumer protection laws.
Customer: Any natural person or legal entity, including but not limited to Consumers, who places an order for products or services through Silk Road.
Website: Refers to the website www.silk-road-health.com, which is operated by Neža Banjac, s.p., for the purpose of providing information, products, and services related to Silk Road.
Products: Refers to the food supplements and other health-related products offered for sale by Silk Road via the website.
Order: Refers to the customer's purchase request for one or more products available on the Silk Road website.
Contract: The legally binding agreement entered into between Silk Road and the customer when an order is confirmed by Silk Road.
Newsletter: A marketing communication, sent via email, to customers who voluntarily subscribe, containing news, promotions, offers, and updates related to Silk Road products and services.
Personal Data: Refers to any information relating to an identified or identifiable natural person, as defined by the General Data Protection Regulation (GDPR), which Silk Road collects during interactions with its customers (e.g., name, email address, payment details).
Subscription: Refers to a recurring order for products offered by Silk Road, under which customers agree to receive products regularly (e.g., monthly) at a discounted price, subject to specific terms.
Revocation Period: The statutory 14-day period during which a Consumer may cancel an order and return products, in accordance with relevant consumer protection legislation.
Data Processor: A third party, contracted by Silk Road, to process Personal Data on its behalf, including but not limited to payment processors, delivery service providers, and IT service providers.
2. Online Orders and Contract Formation
By placing an order through the Silk Road website (www.silk-road-health.com), you are submitting an offer to purchase the selected products, which shall be governed by these Terms and Conditions. All orders are subject to acceptance by Neža Banjac, s.p., at its sole discretion.
2.1 Ordering Process
Customers may browse the range of products available on the website and select items by adding them to the shopping cart. Once the selection is complete, customers are required to proceed to the checkout phase, during which they must provide accurate information, including delivery details and payment information. Before finalizing the order, customers will have the opportunity to review the order details, including the total price and any applicable shipping charges.
2.2 Contract Formation
A legally binding sales contract between Silk Road and the customer is formed once the customer completes the order by clicking the "Purchase" button and receiving an order confirmation from Silk Road via email. This confirmation shall include:
Order details (products and quantities).
The total price paid, including applicable VAT and any shipping costs.
Delivery address and expected delivery time.
Please ensure that the email address provided during the ordering process is accurate. Silk Road shall not be held responsible for issues arising from incorrect email addresses or spam filters blocking the order confirmation emails. Until the order confirmation is issued, Neža Banjac, s.p. reserves the right to refuse or cancel any order.
2.3 Payment
All payments must be made using one of the available payment methods at checkout, which may include credit cards, PayPal, or other methods as displayed on the website. The total price, including VAT and shipping charges (if applicable), will be clearly displayed prior to final order confirmation.
Currency: All prices are listed in [Currency] and include VAT where applicable.
Payment Security: All payment transactions are conducted via secure, encrypted gateways, ensuring the protection of your payment details. Silk Road adheres to GDPR and industry-standard security protocols for the handling of customer payment data.
2.4 Order Confirmation
Upon successful payment processing, Silk Road will send an email to the customer confirming that the order has been accepted. This confirmation constitutes the finalization of the sales contract and shall include:
Details of the ordered product(s).
Total price paid, including VAT and any shipping costs.
Delivery address and anticipated delivery time.
2.5 Errors and Amendments
In the event of any errors in the order (e.g., incorrect product selection or quantity), customers are advised to contact Silk Road customer service immediately at info@silk-road-health.com. Amendments to the order can only be made prior to the issuance of the order confirmation email. Once the confirmation has been sent, no further modifications can be made, and the order becomes irrevocable. However, customers retain their rights under the Right of Revocation as described in Section 6 of these Terms and Conditions.
3. Pricing and Payment Terms
All prices listed on the Silk Road website (www.silk-road-health.com) are displayed in EUR and include applicable Value Added Tax (VAT), unless otherwise stated. Any additional charges, such as shipping costs, will be clearly displayed before you finalize your order.
3.1 Product Prices
Price Display: The price of each product is clearly displayed on the product page and at checkout. The price you see at checkout is the final price for your order, which includes any applicable VAT and shipping charges.
Price Changes: Silk Road reserves the right to modify the prices of products at any time without prior notice. However, the price applicable to your order will be the one displayed at the time of purchase, and no retrospective price changes will apply to already-placed orders.
Promotions and Discounts: Any promotional offers or discount codes provided by Silk Road must be entered at the time of checkout and cannot be applied retroactively to orders that have already been placed. Promotions and discounts may be subject to specific terms and conditions, which will be detailed during the promotional period.
3.2 Shipping Costs
Domestic and International Shipping: Shipping costs are determined by the delivery address and will be calculated and displayed during the checkout process. Domestic and international shipping rates may vary and will be specified at the time of purchase.
Shipping Fees: Shipping fees are not included in the product price and will be charged separately, unless a promotion offering free shipping applies.
3.3 Payment Methods
Silk Road offers multiple secure payment methods to provide convenience and protection to its customers. The available payment methods include:
Credit Cards: Major credit cards, including Visa, Mastercard, and American Express.
PayPal: A globally recognized and secure payment method.
Stripe: A secure online payment gateway supporting major credit and debit card payments.
Pošta Slovenije: For domestic deliveries within Slovenia, customers can choose Cash on Delivery (COD) through Pošta Slovenije.
All payment transactions are processed through secure and encrypted payment gateways to ensure the protection of personal and payment data.
3.4 Payment Security
Silk Road is committed to ensuring the security and privacy of your payment information. All transactions are processed through secure and encrypted payment gateways that comply with industry-standard security protocols and GDPR requirements.
Secure Socket Layer (SSL): The Silk Road website uses SSL encryption to protect personal and payment data during the transaction process.
Third-Party Processors: Silk Road may share payment data with third-party payment processors solely for the purpose of completing the transaction. All third-party service providers processing personal data on our behalf are bound by data processing agreements, ensuring that your data is handled in compliance with GDPR standards."
3.5 Failed or Declined Payments
In the event of a failed or declined payment, Silk Road will notify the customer immediately. The order will not be processed until payment has been successfully completed. If the issue persists, customers are encouraged to contact Silk Road customer support at info@silk-road-health.com for assistance.
4. Right of Revocation (Returns)
At Silk Road, we want our customers to be fully satisfied with their purchases. As a Consumer, you have the statutory right to revoke (cancel) your order without providing any reason, subject to the conditions set forth below, in accordance with EU consumer protection laws.
4.1 Revocation Period
You have the right to cancel your order within 14 days of receiving the product(s) without providing any reason. The revocation period begins on the day you, or a third party designated by you (other than the carrier), takes physical possession of the goods.
4.2 How to Exercise Your Right of Revocation
To exercise your right of revocation, you must inform us of your decision to cancel the order by sending a clear statement (e.g., an email or letter) to the following contact details:
Email: info@silk-road-health.com
Mailing Address: Neža Banjac, s.p., Zlatek 13A, 1000 Ljubljana, Slovenia
You may use the model revocation form available on our website, but its use is not mandatory. To meet the revocation deadline, it is sufficient for you to send your communication regarding the exercise of the right of revocation before the cancellation period has expired.
4.3 Effects of Revocation
If you cancel your order within the revocation period, we will refund all payments received from you, including any shipping costs (with the exception of additional costs if you selected a delivery method other than the least expensive standard delivery offered by us).
Refund Process: The refund will be issued using the same payment method that you used for the initial transaction, unless otherwise agreed. You will not incur any fees for the refund.
Refund Timing: We will process the refund without undue delay, and in any event, no later than 14 days after receiving the returned goods or proof of return.
4.4 Return of Goods
You must return the goods to the following address without undue delay, and in any event, no later than 14 days from the day on which you informed us of your revocation:
Return Address: Neža Banjac, s.p., Zlatek 13A, 1000 Ljubljana, Slovenia
The deadline is met if you send back the goods before the 14-day period has expired. The goods must be returned in their original, unopened, and undamaged packaging. We reserve the right to refuse refunds for products that have been opened, used, or damaged due to reasons of health and hygiene, unless the product is faulty or not as described.Shipping Costs for Returns: You are responsible for the direct costs of returning the goods unless the product is faulty or not as described.
4.5 Exceptions to the Right of Revocation
The right of revocation does not apply to the following:
Products that are not suitable for return for reasons of health protection or hygiene, if their packaging has been unsealed after delivery.
Products that have been custom-made or personalized to your specifications.
Products that deteriorate or expire rapidly, such as perishable goods.
5. Subscriptions
Silk Road offers a subscription service for select products, allowing customers to receive their chosen supplements on a recurring basis at a discounted price. By subscribing, you agree to the terms set forth below.
5.1 Subscription Plans
You may choose from various subscription plans available on the Silk Road website. These plans may include monthly, quarterly, or bi-annual deliveries of products, depending on the option chosen.
Discounts: Subscriptions may provide discounted prices compared to one-time purchases. The applicable discount rates and terms will be specified at the time of subscription.
Eligible Products: Only certain products are eligible for subscription services, as indicated on the product page.
5.2 Subscription Payments
By enrolling in a subscription plan, you authorize Silk Road to charge your selected payment method for the recurring deliveries of products. Payment will be processed automatically at the beginning of each subscription cycle (e.g., monthly or quarterly), until you cancel the subscription.
Payment Timing: Payments for subscription products will be automatically charged at the start of each subscription period.
Price Changes: Should the price of the subscribed product change, Silk Road will notify you in advance. You will have the option to cancel your subscription before the new price takes effect.
5.3 Subscription Management
You can manage your subscription, including updating delivery frequency, modifying shipping information, or canceling your subscription, through your account on the Silk Road website.
Subscription Changes: Changes to your subscription (e.g., delivery address or payment method) must be made before the next scheduled shipment. If changes are made after this time, they may not take effect until the subsequent subscription cycle.
Subscription Cancellations: You may cancel your subscription at any time. However, cancellations made after an order has been processed will take effect for the next subscription period. No refunds will be issued for already-shipped products.
5.4 Subscription Cancellation
You may cancel your subscription at any time by logging into your account or by contacting Silk Road customer support at info@silk-road-health.com. Please note that cancellations made after an order has been processed will not apply to the current shipment but will prevent future deliveries.
Cancellation Process: To cancel your subscription, log in to your account and navigate to the subscription management section. Alternatively, you can contact Silk Road via email at info@silk-road-health.com for assistance.
Refunds for Subscription Cancellations: Refunds will not be issued for partially used subscription periods. However, no further charges will be made after the subscription is canceled.
5.5 Right of Revocation for Subscriptions
The general Right of Revocation (Returns) described in Section 4 does not apply to subscription products once a delivery has been processed. If you wish to cancel a subscription before the next cycle begins, ensure that you do so before the next billing period.
5.6 Liquidated Damages for Premature Cancellation
In all cases of premature cancellation of the subscription, the Subscriber is obliged to pay to Neža Banjac, s.p. an amount equivalent to the difference between the regular price and the reduced price (offered during the subscription) of the product(s). This amount is considered appropriate liquidated damages and shall not be subject to review or abatement by any court or authority.
6. Customer Support and Complaints
At Silk Road, we are committed to providing high-quality products and services. Should you have any questions, concerns, or complaints regarding your order or our services, please contact us using the methods detailed below.
6.1 Customer Support
Our customer support team is available to assist you with any inquiries or issues you may encounter.
Business Hours:
Our customer support team operates during the following hours:Monday to Friday: 9h - 15 h
Closed on Saturdays, Sundays and public holidays.
Contact Information:
Email: info@silk-road-health.com
Phone: +386 40 364 619
Mailing Address:
Neža Banjac, s.p.
Zlatek 13A,
1000 Ljubljana,
Slovenia
We endeavor to respond to all inquiries within 48 hours.
6.2 Complaints Procedure
If you have a complaint concerning a product or service provided by Silk Road, we encourage you to follow the steps outlined below:
Filing a Complaint:
Complaints may be submitted by email to info@silk-road-health.com or by mail to the address provided above. When filing a complaint, please include the following information:Your name and contact details.
Order number (if applicable).
A detailed description of the issue or defect.
Complaint Resolution:
We will review your complaint and respond within 14 days. Depending on the nature of the complaint, we may offer a replacement product, a refund, or an alternative remedy.Faulty Products:
If the product you received is faulty or not as described, you are entitled to the following options:A replacement of the product.
A refund of the purchase price.
A partial refund if you choose to keep the product despite the fault.
6.3 Escalation of Complaints
Should you remain unsatisfied with the outcome of your complaint, you may request that the issue be escalated to a senior representative for further review. We aim to resolve all escalated complaints within 14 days.
In the event that a satisfactory resolution cannot be reached through our internal process, you may seek recourse through legal means, in accordance with the Governing Law and Jurisdiction provisions outlined in Section 10 of these Terms and Conditions.
7. Limitation of Liability
Silk Road makes every effort to ensure that the information provided on our website and the quality of our products meet the highest standards. However, by using our services and products, you acknowledge and agree to the following limitations of liability.
7.1 Health Disclaimer
The products sold on the Silk Road website, including but not limited to food supplements, are not intended to diagnose, treat, cure, or prevent any disease. The information provided on our website is for general informational purposes only and should not be construed as medical advice, nor is it a substitute for professional medical guidance, diagnosis, or treatment.
Consultation with Healthcare Providers: Customers are strongly advised to consult with a healthcare provider before using any food supplements, particularly if they have existing medical conditions, are pregnant, nursing, or are taking medications.
No Medical Liability: Silk Road shall not be held liable for any adverse health effects resulting from improper use or misuse of our products, failure to follow product instructions, or failure to consult a healthcare provider before use.
7.2 Website Content
While we strive to ensure that the information provided on our website is accurate and up-to-date, we do not warrant or guarantee the accuracy, completeness, or reliability of the content. Silk Road reserves the right to modify the content of the website at any time without prior notice.
Third-Party Links: The Silk Road website may contain links to third-party websites. These links are provided solely for your convenience. Silk Road does not assume any responsibility for the content or availability of such third-party websites, nor do we endorse any products or services offered by such third parties. Accessing third-party websites is at your own risk.
Intellectual Property: All content on the Silk Road website, including but not limited to text, images, logos, and graphics, is the exclusive property of Silk Road and is protected by intellectual property laws. Unauthorized use of any content is strictly prohibited.
7.3 Product Liability
The products offered on the Silk Road website are provided "as is" and "as available," without any express or implied warranties, including but not limited to fitness for a particular purpose, merchantability, or non-infringement.
Product Usage: Customers are responsible for ensuring that the products purchased are suitable for their intended use. Silk Road shall not be liable for any damage, injury, or loss arising from the improper or incorrect use of our products.
Force Majeure: Silk Road shall not be held liable for delays or failure to perform any obligations due to causes beyond our reasonable control, including but not limited to natural disasters, war, strikes, governmental regulations, acts of terrorism, or any other event that may be considered a force majeure event.
7.4 Limitation of Liability
To the maximum extent permitted by applicable law, Silk Road, including its owners, employees, agents, or affiliates, shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from your use of or inability to use the website or any products purchased through the website, even if Silk Road has been advised of the possibility of such damages.
Maximum Liability: In any event, the total liability of Silk Road to you for any claim arising from your use of the website or products shall not exceed the total amount paid by you for the products in question.
8. Privacy Policy
8.1 Data Collection and Purpose
Silk Road collects personal data that you voluntarily provide during your interactions with the website, such as when placing an order, subscribing to our newsletter, or contacting customer support. This personal data may include, but is not limited to:
Name and Surname
Email Address
Shipping and Billing Address
Payment Information
IP Address
Browsing History
The collection of personal data is necessary for the following purposes:
Order Fulfillment: Managing orders, processing payments, and arranging the shipment of products.
Customer Support: Assisting customers with inquiries, complaints, and order modifications.
Marketing Communications: Sending promotional emails and newsletters to customers who have opted in.
Website Functionality: Ensuring the proper functioning and improvement of the website to enhance the customer experience.
We adhere to the GDPR principle of data minimization, ensuring that only the necessary data is collected for the specified purposes.
8.2 Legal Basis for Processing
The processing of personal data at Silk Road is based on the following legal grounds:
Contract Performance: Processing is necessary for fulfilling contracts, such as processing orders and providing customer support.
Consent: When sending marketing communications (e.g., newsletters), we rely on your explicit consent, which can be withdrawn at any time.
Legitimate Interests: Processing for website functionality, security improvements, and analytics is based on Silk Road’s legitimate interest in providing a secure and functional website, provided that your fundamental rights are not overridden.
8.3 Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, such as processing orders or providing customer support. In some cases, legal and tax obligations may require us to retain certain data for a longer period. After the retention period ends, your personal data will be securely deleted or anonymized.
8.4 Data Security
Silk Road implements appropriate technical and organizational measures to ensure a level of security that is in conformity with the standards required by the GDPR and relevant industry practices. These measures are designed to protect your personal data from unauthorized access, alteration, disclosure, or destruction, and include:
Data Encryption: We use SSL/TLS encryption for secure data transmission.
Access Control: Access to personal data is restricted to authorized personnel only, and we use multi-factor authentication to prevent unauthorized access.
Secure Data Storage: Personal data is stored in secure data centers with appropriate backup and recovery protocols.
Monitoring and Audits: We regularly monitor our systems for vulnerabilities and conduct security audits to ensure compliance with GDPR and industry standards.
If your personal data is transferred outside the EEA, we will ensure that adequate safeguards, such as Standard Contractual Clauses (SCCs) or equivalent legal mechanisms, are in place to protect your data.
8.5 Cookies
8.5.1 Necessary and Required Cookies
When you visit our website, we will ask for your consent before placing any non-essential cookies, such as analytics and performance cookies, on your device. You can manage your cookie preferences at any time by [clicking here] or adjusting your browser settings. Additionally, you can choose which types of non-essential cookies you consent to. For more details on specific cookies, their purposes, and how long they are stored, please refer to our [Cookie Policy].
The following list of necessary cookies may be used on the website:
_acloggedin: Supports login by Acuity Scheduling client if the client has an account / Cookie / Expires January 1, 2025
ACUITY_CART: Stores details about a client's package, gift, or subscription purchase, including the item purchased and the quantity / Only applies to the new scheduler / localStorage / No expiration
_client_acloggedin: Supports login by Acuity Scheduling client if the client has an account / Cookie / Expires January 1, 2025
_dd_cookie_test: Tests if cookies are supported / Cookie / Expires instantly
_dd_s: Tracks browser errors / Cookie / Expires after four hours
_dd_site_test: Tests if cookies are supported / Cookie / Expires instantly
_grecaptcha: Helps reduce spam in Acuity Scheduling / localStorage / No expiration
_ssid: Remembers devices for anti-fraud purposes / Cookie / Expires after four years
CART: Shows when a visitor adds a product to their cart / Cookie / Expires after two weeks
CHECKOUT_WEBSITE: Identifies the correct site for checkout when checkout on your domain is disabled / Cookie / Expires at the end of session
client_username: Remembers a logged-in Acuity Scheduling client's username between visits / Cookie / Expires after one year
clientUser: Stores the Acuity Scheduling client's username, OAuth2 Access Token, and OAuth2 Refresh Token / Cookie / Expires after 30 days
Commerce-checkout-state: Stores state of checkout while the visitor completes their order in PayPal / sessionStorage / Session
Crumb: Prevents cross-site request forgery (CSRF) / Cookie / Expires at the end of session
hasCart: Indicates to Squarespace that the visitor has a cart / Cookie / Expires after two weeks
Locked: Prevents the password-protected screen from displaying if a visitor enters the correct site-wide password / Cookie / Expires at the end of session
orderStatusSessionToken: Authenticates a visitor who logs into an order status page / Cookie / Expires after one year
PHPSESSID: Authenticates a visitor securely during checkout in Acuity Scheduling / Cookie / Expires after one month
RecentRedirect: Prevents redirect loops if a site has custom URL redirects, improving SEO / Cookie / Expires after 30 minutes
remember_client: Remembers Acuity Scheduling client's login details if they have an account / Cookie / Expires after 365 days
siteUserCrumb: Prevents cross-site request forgery (CSRF) for logged-in site users / Cookie / Expires after three years
SiteUserInfo: Identifies a visitor who logs into a customer account / Cookie / Expires after three years
SiteUserSecureAuthToken: Authenticates a visitor who logs into a customer account / Cookie / Expires after three years
Squarespace-announcement-bar: Prevents the announcement bar from displaying if a visitor dismisses it / localStorage / Persistent
Squarespace-likes: Tracks when a blog post has been "liked" by a visitor / localStorage / Persistent
Squarespace-popup-overlay: Prevents the promotional pop-up from displaying if a visitor dismisses it / localStorage / Persistent
Squarespace-video-player-options: Remembers video player preferences (volume, playback speed, and quality) for videos uploaded to Squarespace / localStorage / Persistent
ss_cookieAllowed: Tracks whether a visitor agreed to placing analytics cookies on their browser / Cookie / Expires after 30 days
ss_sd: Ensures visitors on the Squarespace 5 platform remain authenticated during sessions / Cookie / Expires at the end of session
Test: Investigates if the browser supports cookies and prevents errors / Cookie / Expires at the end of session
TZ: Ensures an Acuity Scheduling client’s appointments display correctly based on their time zone preferences / localStorage / Persistent
8.5.2 Analytics and Performance Cookies
Silk Road uses analytics and performance cookies to monitor website performance and user interaction. These cookies help improve the functionality of the website by tracking user activity in an anonymized manner. You may choose to opt out of these cookies via the cookie banner provided on the website.
The following list of analytics cookies may be used on the website:
ss_cid: Identifies unique visitors and tracks a visitor’s sessions on a site / Cookie / Expires after two years
ss_cvr: Identifies unique visitors and tracks a visitor’s sessions on a site / Cookie / Expires after two years
ss_cvisit: Identifies unique visitors and tracks a visitor’s sessions on a site / Cookie / Expires after 30 minutes
ss_cvt: Identifies unique visitors and tracks a visitor’s sessions on a site / Cookie / Expires after 30 minutes
ss_cpvisit: Identifies unique visitors and tracks a visitor’s sessions on a site / Cookie / Expires after two years
ss_cookieAllowed: Tracks whether a visitor agreed to placing analytics cookies on their browser / Cookie / Expires after 30 days
To use the Silk Road website efficiently, customers are recommended to accept these cookies. If you refuse cookies, the functionality of the Silk Road website may be restricted. Customers who do not accept cookies should revoke their consent using the provided options on the website.
Google Analytics: Silk Road uses Google Analytics by Google Inc. to analyze website usage. Customers can block cookies for Google Analytics by installing the opt-out plugin available at: https://tools.google.com/dlpage/gaoptout.
8.5.3 Cookies Placed by Third-Party Services
As part of the services offered through our website, Silk Road may integrate third-party services provided by platforms such as Squarespace, YouTube, and others. These services may place cookies on visitors’ browsers to enhance the website's functionality.
Examples of third-party services and cookies include:
YouTube: Video content embedded from YouTube may prompt users to manage cookies directly through YouTube's consent process.
Google Analytics: Added via official integration to track website usage and customer interactions.
Note: Certain necessary cookies placed by third-party services, such as Weglot and Acuity, are essential for their functionalities and cannot be blocked through Silk Road’s cookie banner. For instance:
Weglot: Provides language translation services for customers browsing the website.
Acuity: Used for booking appointments and tracking user session data.
While Silk Road provides a cookie banner to help manage and restrict cookies, it is important to note that the banner may not block all cookies placed by third-party services. Customers are encouraged to manage their consent directly through these services when interacting with third-party content.
8.6 Consent to Cookies
To use the Silk Road website efficiently, we recommend that customers accept cookies. Declining cookies may restrict certain functionalities and limit the website's usability. If you do not wish to accept cookies, you may revoke your consent by adjusting your browser settings or using the opt-out mechanisms provided on the website.
Customers can also block cookies used by third-party services by utilizing individual consent tools (e.g., Google Analytics opt-out plugin) or managing settings through the respective providers (e.g., YouTube’s cookie preferences).
Third-Party Cookies: Some third-party services integrated with the Silk Road website, such as YouTube or analytics tracking, may place cookies even if the cookie banner is enabled. Customers should check the respective provider’s cookie consent process when interacting with third-party content.
8.7 Your Rights Under GDPR
As a data subject, you have the following rights under the GDPR:
Right of Access: You may request access to your personal data held by Silk Road.
Right of Rectification: You may request that any inaccurate or incomplete personal data be corrected.
Right of Erasure: You may request that your personal data be deleted, provided there are no legal obligations to retain it.
Right to Restriction of Processing: You may request that we restrict the processing of your personal data in certain circumstances.
Right to Data Portability: You may request that your personal data be transferred to you or another service provider in a structured, commonly used format.
Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes.
To exercise any of these rights, please contact us at info@silk-road-health.com. We will respond to your request within one month, as required by GDPR.
9. Intellectual Property
All content available on the Silk Road website (www.silk-road-health.com), including but not limited to text, graphics, logos, icons, images, audio clips, video clips, digital downloads, and data compilations, is the property of Neža Banjac, s.p. or its content suppliers and is protected by applicable intellectual property laws, including but not limited to copyright, trademark, and database laws.
9.1 Ownership of Content
The content on the Silk Road website is the exclusive property of Neža Banjac, s.p., unless otherwise stated. All intellectual property rights are reserved.
The compilation of all content on this website is the exclusive property of Neža Banjac, s.p. and is protected by copyright laws.
Any trademarks, logos, and service marks displayed on the website are the property of Neža Banjac, s.p. or its content suppliers. Unauthorized use of these marks is strictly prohibited.
9.2 Restrictions on Use
Customers and visitors to the Silk Road website may download, print, and store copies of materials from the website for personal, non-commercial use, provided that all copyright and other proprietary notices are retained in their original form.
You are strictly prohibited from:
Modifying, distributing, transmitting, displaying, reproducing, publishing, licensing, or creating derivative works from any content or material obtained from the Silk Road website, without the express written consent of Neža Banjac, s.p..
Using the website or its content for any commercial purpose without the express written consent of Neža Banjac, s.p..
9.3 Third-Party Intellectual Property
Silk Road may feature content that is owned or licensed by third parties. Any use of such third-party content is subject to the respective third-party's terms and conditions.
The website may contain links to third-party websites or services. These third-party websites and services are independent of Silk Road, and we do not claim any rights or responsibilities related to the intellectual property of third parties.
9.4 Infringement Claims
If you believe that your intellectual property rights have been infringed by any content on the Silk Road website, please contact us at info@silk-road-health.com with a detailed description of the alleged infringement. Upon receipt of your complaint, Silk Road will promptly investigate the matter and take appropriate action.
10. Governing Law and Dispute Resolution
These Terms and Conditions are governed by the laws of the Republic of Slovenia. Any disputes that cannot be resolved amicably will be subject to the jurisdiction of the Slovenian courts. In compliance with the GDPR, consumers may also contact the local Data Protection Authority regarding any concerns about the processing of their personal data.
10.1 Alternative Dispute Resolution
In compliance with applicable law, information about alternative dispute resolution procedures for consumers and traders is available at the Online Dispute Resolution (ODR) Platform provided by the European Commission, which can be accessed at the following link: https://ec.europa.eu/consumers/odr/main/?event=main.home2.show&lng=EN.
In accordance with the Out-of-Court Settlement of Consumer Disputes Act and Regulation (EU) No. 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes, Silk Road has not opted to participate in any specific out-of-court dispute resolution body for the settlement of consumer disputes.
10.2 Legal Jurisdiction
In the event that a dispute cannot be resolved through alternative means, both parties agree to submit to the exclusive jurisdiction of the courts of the Republic of Slovenia for any legal proceedings. All disputes shall be resolved in accordance with Slovenian law, without regard to its conflict of law principles.
11. Amendments to Terms and Conditions
Silk Road reserves the right to modify or update these Terms and Conditions at its sole discretion. Any such amendments will take effect as soon as they are published on the Silk Road website (www.silk-road-health.com).
11.1 Responsibility to Review Changes
It is the responsibility of consumers and customers to review the Terms and Conditions periodically to stay informed of any changes. By continuing to use the Silk Road website or services after changes have been posted, you acknowledge and agree to the updated Terms and Conditions.
11.2 Protection of Consumer Rights
Any amendments to these Terms and Conditions shall not affect the statutory rights of consumers under applicable law. If a specific clause in these Terms and Conditions is found to be unenforceable or invalid under applicable law, this shall not affect the enforceability of the remaining clauses.