Privacy Policy

Privacy Policy

Privacy Policy

At Silk Road, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website and complete a purchase. We process your data in accordance with the General Data Protection Regulation (GDPR) and applicable privacy laws.

1. Data Collection and Purpose
We collect personal data that you voluntarily provide during interactions with the website, such as when placing an order, subscribing to our newsletter, or contacting customer support. This personal data may include:

  • Name and Surname

  • Email Address

  • Shipping and Billing Address

  • Payment Information

  • IP Address

  • Browsing History


We collect this data for the following purposes:

  • Order Fulfillment: Managing orders, processing payments, and shipping products.

  • Customer Support: Assisting with inquiries, complaints, and order modifications.

  • Marketing: Sending promotional emails to customers who have opted in.

  • Website Functionality: Ensuring the proper functioning and improvement of the website.


2. Legal Basis for Processing

We process your personal data based on:

  • Contractual Necessity: Data processing is required to fulfill the purchase contract (e.g., order processing, payment).

  • Consent: For sending marketing communications, with your explicit consent, which can be withdrawn at any time.

  • Legitimate Interest: For website functionality and analytics, ensuring the best customer experience.


3. Data Retention

We retain your data only for as long as necessary to fulfill the purpose for which it was collected. In some cases, we may retain data longer to comply with legal obligations (e.g., tax purposes). After the retention period, your data will be securely deleted or anonymized.


4. Data Sharing with Third Parties

We may share your personal data with third-party service providers solely for the purposes of processing your order and providing customer support. These third parties include:

  • Payment processors

  • Shipping companies

  • Analytics providers

All third-party providers we work with comply with GDPR and have appropriate data protection agreements in place.


5. Data Security

We implement technical and organizational measures to ensure your data is secure, including:

  • SSL/TLS Encryption: Protects data during transmission.

  • Access Control: Restricted access to personal data.

  • Secure Storage: Data is stored securely with regular security audits.


6. Your GDPR Rights

As a data subject, you have the following rights:

  • Right of Access: Request access to your personal data.

  • Right of Rectification: Request correction of inaccurate data.

  • Right of Erasure: Request deletion of personal data (subject to legal retention obligations).

  • Right to Restrict Processing: Limit how your data is processed.

  • Right to Data Portability: Request transfer of your data to another provider.

  • Right to Object: Object to data processing for direct marketing purposes.

To exercise any of these rights, please contact us at info@silk-road-health.com. We will respond to your request within one month, as required by GDPR.


7. Cookies
For more information on how we use cookies, please refer to our Cookie Policy [include link].